Data Security
NetWala is designed to help ISPs manage sensitive billing, subscription, and customer information with practical security controls.
Access Control
Platform access is controlled through user accounts and permissions. Customers should assign access only to authorized team members and review permissions regularly.
Data Protection
We use reasonable technical and operational safeguards to protect account data from unauthorized access, loss, misuse, alteration, or disclosure.
Secure Operations
Security practices may include controlled hosting environments, monitoring, backups, maintenance updates, and restricted administrative access where applicable.
Customer Responsibilities
Customers are responsible for using strong passwords, protecting login credentials, managing internal users, exporting data carefully, and notifying us of suspected unauthorized access.
Incident Response
If we identify a security issue affecting customer data, we will investigate, take appropriate action, and communicate with affected customers as required.
Contact
To report a security concern, contact us at info@netwala.app.