Privacy Policy
This Privacy Policy explains how NetWala collects, uses, and protects information when you visit our website or use our ISP management platform.
Information We Collect
We may collect business contact details, account registration information, billing details, support messages, usage data, and technical information needed to deliver and improve our services.
How We Use Information
We use information to provide access to NetWala, manage subscriptions, process support requests, improve product performance, communicate service updates, and maintain platform security.
Customer Data
ISP customer records added to the platform remain the responsibility of the account owner. NetWala processes this data only to provide the contracted software services and related support.
Sharing of Information
We do not sell personal information. We may share limited information with trusted service providers when required for hosting, payment processing, support, analytics, legal compliance, or fraud prevention.
Data Retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and maintain business records. Account data may be removed after cancellation according to operational requirements.
Contact
For privacy questions, contact us at info@netwala.app.