Refund and Cancellation Policy
This policy explains how subscription cancellations and refund requests are handled for NetWala plans and services.
Subscription Cancellation
You may request cancellation of your subscription by contacting NetWala support. Cancellation stops future renewals but does not automatically reverse charges already processed.
Refund Requests
Refund requests are reviewed case by case. Approved refunds may depend on billing status, service usage, payment method, agreement terms, and the reason for the request.
Non-Refundable Items
Setup fees, customization work, migration services, training, consumed subscription periods, and third-party charges may be non-refundable unless otherwise agreed in writing.
Account Access After Cancellation
After cancellation, access to the platform may continue until the end of the paid billing period unless immediate termination is requested or required due to policy violation.
Processing Time
If a refund is approved, processing time may vary depending on the payment provider, bank, and original payment method.
Contact
To request cancellation or ask about billing, contact us at info@netwala.app.